Shipping Timeline Extension For Sellers
07/24/2025
For Sellers in Areas Affected by Flooding
TikTok Shop will extend the delivery window for orders placed.TikTok Shop recognizes the challenges that may arise from the recent natural disaster and its impact on your store operations. In response, we are implementing the following support measures:What You Will See on the Seller Center:
- For orders placed between the date states in the table, the order status will appear as "Awaiting Shipment" on the regular timeline.
- However, TikTok Shop will extend the delivery window for sellers located in affected areas.* You may refer to the updated delivery schedule provided in the table below.
| Order Create Date | Order Create Time | Day To Ship |
20 Nov 25 | Before 12.00 a.m. | 24 Nov 25 |
20 Nov 25 | After 12.00 pm | 25 Nov 25 |
21 Nov 25 | Before 12.00 a.m | 25 Nov 25 |
21 Nov 25 | After 12.00 pm | 26 Nov 25 |
22 Nov 25 | Before 12.00 a.m | 26 Nov 25 |
22 Nov 25 | After 12.00 pm | 27 Nov 25 |
Impacted areas list
On 22 Oct 2025, sellers may receive system notifications regarding delayed shipment rates and/or cancellation rates due to seller fault.
- Chainat - Sapphaya
- Chumphon - Lang Suan
- Chumphon - Mueang Chumphon
- Chumphon - Sawi
- Nakhon Si Thammarat - Cha-uat
- Nakhon Si Thammarat - Chulabhorn
- Nakhon Si Thammarat - Lan Saka
- Nakhon Si Thammarat - Mueang Nakhon Si Thammarat
- Nakhon Si Thammarat - Nopphitam
- Nakhon Si Thammarat - Pak Phanang
- Nakhon Si Thammarat - Phipun
- Nakhon Si Thammarat - Ron Phibun
- Nakhon Si Thammarat - Sichon
- Nakhon Si Thammarat - Tha Sala
- Nakhon Si Thammarat - Thung Song
- Phattalung - KhaoChaison
- Phattalung - Khuan Khanun
- Phattalung - Mueang Phatthalung
- Phattalung - Pa Phayom
- Phattalung - Tamot
- Phra Nakhon Si Ayutthaya - Bang Sai
- Phuket - Kathu
- Phuket - Mueang Phuket
- Songkhla - Hat Yai
- Songkhla - Ratthaphum
- Surat Thani - Don Sak
- Surat Thani - Kanchanadit
- Surat Thani - Phunphin
- Surat Thani - Tha Chang
- Trang - Mueang Trang
- Trang - Ratsada
- Nonetheless, TikTok Shop will automatically appeal any performance penalties that may result from orders placed during the affected period.
- If your store continues to experience disruption beyond the extended delivery window and incurs seller fault cancellations (SFCR) or late delivery rates (LDR), please submit supporting documents to request a dispute here