Tiktok Shop Academy

Special Support Package

10/08/2026

What is the Special Support Package?

It is designed to help eligible sellers start strong and grow with confidence on TikTok Shop. The package provides practical support throughout the seller journey, from initial cost support and shop setup to content creation and LIVE selling, helping sellers reach more customers, unlock sales opportunities, and build a strong foundation for sustainable growth.

Who is eligible for this package?

This package is available to invited new sellers only.

Special Support Package

Support Package
Support Details
Duration / Conditions
Fee Support
  • Commission Fee: up to THB 10,000
  • Platform Infrastructure Fee: up to THB 1,000
  • Commerce Growth Fee: up to THB 1,000
Total support capped at THB 12,000 per eligible seller.Commission and Platform Infrastructure Fees: 90 daysCommerce Growth Fee: 30 days
Fruit Shop DepositTemporary shop-deposit waiver for eligible fruit sellersFree for 90 days.
If NRR exceeds 0.5% or SFCR exceeds 1.5%, the waiver will end, and the standard deposit will apply from the following month.
Freshness GuaranteeFee waiver for eligible fresh-product transactionsSellers must enroll through Seller Center within Q4 2026. The fee is waived for 30 days from the enrollment date; The standard fee applies afterward.
OnboardingShop setup, order management, fulfilment preparation, and category-specific trainingProvided during the onboarding period
Content and LIVEContent coaching, seller LIVE, on-farm LIVE, creator matching, and hero-product missionsAvailable to selected eligible sellers
Traffic and CampaignsEligible campaign placements, Shop Tab visibility, vouchers, and promotional exposureSubject to campaign eligibility and availability
Awareness and PR SupportSelected offline events, social-media communication, and PR exposureAvailable to selected sellers and activities

Eligibility and Benefit Conditions

These benefits are available only to newly registered sellers who have been invited to join the program. Eligibility and participation are subject to the terms and conditions determined by the company.
  • Fruit Shop Deposit Waiver: The company will process the temporary shop deposit waiver within 3 business days after the shop is successfully opened. If the shop’s NRR exceeds 0.5% or its SFCR exceeds 1.5%, the deposit waiver will be discontinued, and the seller will be required to pay the standard shop deposit from the following month onward.
  • Freshness Guarantee Program: Sellers must enroll in the program through Seller Center within Q4 2026. Eligible sellers will receive a 30-day fee waiver starting from the date of successful enrollment. After the waiver period ends, the standard fee will apply. Sellers who do not wish to continue using the service may opt out through Seller Center before the 30-day period ends.
  • Seller Fee Waiver:
    • The fee-waiver benefit cannot be exchanged or redeemed for cash. Eligible fees will be waived when an order is successfully completed, subject to the applicable cap, benefit period, and conditions determined by the company.
    • The waiver period and conditions vary by fee type. Please refer to the details above.
    • Sellers will receive the fee-waiver benefit only after they have successfully accepted the relevant mission through Seller Center

How to Claim the Fee Waiver Benefit via the Missions & Rewards Menu

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