Using Store Rating to Pick Better Sellers and Improve Buyers' Overall Experience

*The account used in this video is a test account.

What is Store Rating and Why Should You Use It?

Store Rating is a ranking score introduced by TikTok Shop to help creators select sellers and products based on sellers' performance. Store Rating ranges from 0 to 5, and is updated weekly.Store Rating is based on sellers' Store Rating, which aims to help sellers identify areas to improve the shop experience for customers. By selecting sellers with high Store Rating, creators improve buyers' overall experience, creating better engagement and trust with viewers.
Tip: Selecting high rating stores and products will also attract more traffic.

How to View Store Rating when Selecting Products

Store Rating can be viewed in the product marketplace, and will be displayed beside the shop name on the product card.
Sellers with low orders (in the past 90 days) or poor performance will not have Store Rating displayed.
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How to Filter Products by Store Rating

Option 1: Filter via 'High Store Rating'

Quickly filter high rating stores using the 'High Store Rating' filter to find products from stores rated 4.0 or higher.image.png

Option 2: Filter via Filtering Levels

Widen your filter scope by selecting different levels of Store Rating:
  1. Nice (3.9 points and above): Top 50% performing sellers
  2. High (4.2 points and above): Top 35% performing sellers
  3. Super (4.5 points and above): Top 10% performing sellers
image.pngDisclaimer: Store Rating is provided for reference only and does not represent an endorsement by TikTok of any sellers or products.

FAQs

  1. Store Rating ranges from 0 to 5, and is visible to all creators through the product marketplace.
  2. What is the difference between Store Rating and Product Rating?
  • Product Rating is based on customer feedback of individual products they have purchased, and represents only part of the buyer's shopping experience on TikTok Shop. Store Rating evaluates the overall performance of seller, taking into account customer product reviews, as well as after-sales service and shipping performance.