Ship By TikTok: Instant Delivery

What is Instant Delivery

Instant Delivery is a shipping service provided by TikTok Shop in partnership with a specialized logistics provider to ensure orders arrive within 2-6 hours if the orders are placed during applicable periods. With Instant Delivery, the courier will pick up the package from you and deliver it straight to the buyer, without stopping at any sorting stations.
The Instant Delivery program is being introduced and is currently available for invited sellers only.

Instant Delivery Shipping Timeline

When using Instant Delivery, you must follow the timelines below to avoid late dispatch, which impacts your Instant Late Dispatch Rate (LDR) and Seller-Fault Cancellation Rate (SFCR).

• After the seller has requested pickup, Grab Express will pickup the order within 1 hour and deliver to the buyer as soon as possible.

• *Opening time refers to the start of your Warehouse Operating Hours, which are configured by you in Seller Center.
• Once the setup is completed, Instant and Same-day Delivery services will be automatically hidden from buyers at certain periods. Please ensure you have accurately configured your working hours to reflect your actual business operations. Click here to learn how to set up your working hours.

• Pickup requests must be made within 2 hours after the start of Opening time.
  • Orders not ready for shipment by this time will be marked as late dispatch and count towards your Instant Late Dispatch Rate (LDR).
• The order will be cancelled and count towards your Seller Fault Cancellation Rate (SFCR) if:
  • If pickup request is not made by 23:59 of the same day OR
  • If pickup request was made but not handed over by 23:59 of the next working day.

• Pickup requests must be made within 2 hours since the order was placed.
  • Orders not ready for shipment by this time will be marked as late dispatch and count towards your Instant Late Dispatch Rate (LDR).
• The order will be cancelled and count towards your Seller Fault Cancellation Rate (SFCR) if:
  • If pickup request is not made by 23:59 of the same day OR
  • If pickup request was made but not handed over by 23:59 of the next working day.

• Pickup requests must be made within 2 hours after the start of the next Opening time.
  • Orders not ready for shipment by this time will be marked as late dispatch and count towards your Instant Late Dispatch Rate (LDR).
• The order will be cancelled and count towards your Seller Fault Cancellation Rate (SFCR) if:
  • If pickup request is not made by 23:59 of the next working day OR
  • If pickup request is not made by 23:59, 2 working days later.