What is promote coupon

• Promote coupon is actually a kind of discount when merchants/creators pay for the Promote function to heat the video or livestream.
• Sometimes for promotional, experimental and other purposes, we will issue coupons to our users including vouchers and discount coupons. For users who don`t have the coupon can still purchase Promote at the original price.

What is the difference between Promote and Promote coupon

• The effect of boosting the video or live, such as more vv/pv/followers/clicks on EC anchor, comes from Promote.

Promote coupon can make merchants/creators pay less for Promote.

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Where can I get Promote coupon

Route 1: From settings and privacy center

1. Get into the settings and privacy center from the up right corner of profile page
2. Click the "Business suite" or "Creator tools"
3. Click the "Promote" button
4. Get into "Your offers"
5. Check how many coupons you've got

Route 2: From the payment page(video)

1. After you have set up the budget of Promote and want to pay for it, check the "Offers"
2. Check how many coupons you've got

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How can I use Promote coupon to pay for Promote

For video

Route 1: Select a coupon from the Promote page and place an orderSelect "Your offers" from the promotion central page Route 2: Select a coupon from the order details pageSelect the '...' in the bottom right corner Select "Promote" Selete "Offers"

For live

1. Entrance

Scenarios 1: Before starting your liveClick "+ " at the bottom of the interface to enter the LIVE room Click 'Promote' on the right side of GO LIVE panel Start to Promote your LIVE Scenarios 2: After starting your live /on airClick 'share' on the interface to enter the 'more page' Choose 'Promote' on the 'more page' Start to Promote your LIVE

2. Get started to Promote your live

Choose the target audience----you can either choose automatic or customization and then click 'next'

3. Payment and submit

Check your goal, audience, budget and duration Select one of coupons If you have coupons Select your payment method , you can use credit cards and the other supported payments on Android and TikTok coins on iOS

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Some relevant questions about coupon:

1. Can I use more than 1 coupon for a single Promote project?
   • No, the user can only use 1 coupon for 1 project.
2. Can I create more than 1 Promote project for a video or a live room?
   • Yes, the user can create more than 1 project for video or live room. And when promoting live room, the user can create the Promote project before and during live.
3. If I create a Promote project before live, when will the project start to consume?
   • If the plan is set up before the live begins, the Promote will not be consumed until as soon as live begins.
4. If my video is suspended, will the coupon be returned？

Once the promotion order starts to be consumed, the coupon will not be returned.

5. Can I purchase Promote for less than or equal to the coupon？
   • No, Promote coupons can only be used if the Promote order's cost or the budget is more than the value of the coupon.
   • Ep. I have a 50 coins coupon, I have to creat a Promote with budget more than 50 coins to make sure that the coupon can be used.
6. Can I get the coupon returned if the Promote order has been stopped?
   • Once the Promote order is consumed, coupon will not be returned.
7. Can I pay for Promote with no money when I have a coupon?
   • Promote can bring more traffic to a video or live room with payment.
   • We do not recommend that the user set the budget as much as the coupon denomination, because this will cause the payment failure.

If the user uses IOS system, then he/she could not pay for Promote with no money even setting the budget as much as the coupon denomination due to the IOS fiat currency exchange logic.