I've forgotten my password. How can I regain access to my account?

• If you have forgotten your password, you have the option to select the "forgot password" button located at https://seller-th.tiktok.com/account/login
• This will enable you to reset your password with the phone number or email address that you've formerly registered within your TikTok Shop account.

I'm unable to receive the OTP from my phone number and email.

If you are unable to receive the OTP from your phone number and email, you can prepare the following documents for further verification:

• Shop code (Optional):
• Your registration year/month/day (Optional):
• Reason :
• Commonly used login devices(brand, model):
• Common login address: accurate to country - administrative region - city
• Original phone number/email:
• New phone number/email:

For personal seller:

• The photo of your ID card (you used to sign up the seller account)
• The photo of you holding your ID card

For corporate seller:

• The photo of your business license (you used to sign up the seller account) and photo of you holding your business license

After preparing the required information listed above, please reach out to Seller Support Team for further assistance.
You can contact the Live Chat staff daily from 9:00 a.m. to 11:00 p.m.