Order Fulfilment Timelines

07/03/2026

Applies to:Thailand

Order Fulfilment Timelines

Working day refers to any day from Monday to Saturday.
Non-working day refers to any day that is a Sunday or a Public holiday.
To ensure same day pickup, please change your order status to "Awaiting Collection" by 15:00. View our logistics providers' operating hours here.

Orders created on a Working Day

Orders created on a Non-Working Day

In order to provide customers with a positive experience on TikTok Shop, sellers are required to meet certain order fulfilment timelines. The following timelines apply to Standard Orders that are Shipped by TikTok. These timelines do not apply to Pre-Orders or orders that are Shipped by Sellers.

Late Dispatch Orders: When must my orders be handed over to Logistics Service Providers (LSPs)

Note: If orders do not meet these timelines, your Late Dispatch Rate (LDR) may be affected.

You may receive enforcement action if your Late Dispatch Rate (LDR) exceeds 15%.

Auto-Cancellation: When will my orders be cancelled by the platform?

Note: If orders do not meet these timelines, your Seller-Fault Cancellation Rate may be affected.Please click here to read our TikTok Shop Customer Order Shipping Guidelines.

Berikutnya Order Cancellation