Order Cancellation and Refund/Return on TikTok Shop
07/15/2025
Topics for Learning:
- Overview of Selling Products on TikTok Shop
- Order Cancellations
- Refunds and Returns
- Reviewing Cancelled and Refunded Orders
- Facebook Page: Sell with TikTok Shop Thailand
- Facebook Group: TikTok Shop Thailand Sellers Community
- Line Official
You may also be interested in
- 1 lesson
Seller-Fault Cancellation Rate (SFCR)
Learn more about Seller-Fault Cancellation Rate, how to calculate it & how to maintain a low SFCR

Managing Cancellations
This article offers a quick and easy guide to effective cancellation request management. How to Vi…

Seller-Fault Cancellation Rate (SFCR)
What is the Seller-fault Cancellation Rate (SFCR)? The Seller-fault Cancellation Rate is the percen…

What should I do if I wish to initiate an order cancellation…
Below are important guidelines for seller-initiated cancellations: Sellers must provide prompt notic…

Managing Refund-Only Request
This article provides a clear overview of the refund-only process, giving you the tools to respond e…

Initiating an Appeal for Return/Refund Requests
This article aims to improve seller's understanding regarding appeal management on Seller Center fro…

"Change of Mind" Returns
What are "Change of Mind" returns? These are returns when a customer selects "No Longer Needed"/"Cha…

Required Evidence for Rejecting Buyer's Aftersale Requests
This article aims to provide a comprehensive guide on how to effectively reject a buyer's return, re…

Partial Refund
In this article, we will introduce a step-by-step guide for partial refunds. This feature aims to in…

Return Failed Package
Note: this rule applies only to local-to-local transactions. What is a failed return package? A fail…