Order Cancellation and Refund/Return on TikTok Shop
07/15/2025
Topics for Learning:
- Overview of Selling Products on TikTok Shop
- Order Cancellations
- Refunds and Returns
- Reviewing Cancelled and Refunded Orders
- Facebook Page: Sell with TikTok Shop Thailand
- Facebook Group: TikTok Shop Thailand Sellers Community
- Line Official
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