Introduction to Seller Fees
10/29/2025
Type of Seller Fee | Description |
An amount charged for each successful order, based on rates that differ for each product sub-category. The Commission Fee is different for Marketplace Sellers and Mall Sellers. This article provides details of the fee rate for each product sub-category, how to calculate the fee of your order, and other FAQs for Marketplace commission fee For more details of the fee for mall sellers, please read Mall commission fee. | |
After an order is successfully delivered to buyers, TikTok Shop will automatically deduct a fee from the final order/payout settlement. This is called the Transaction Fee, a service fee charged to all sellers (both Local-to-Local and Crossborder) for processing successful orders in TikTok Shop. Details click HERE | |
| Infrastructure fee | The Platform Infrastructure Fee is the amount that the platform charges all sellers in Thailand. The Platform Infrastructure Fee is in place to strategically enhance TikTok Shop's long-term development, maintenance, optimization and service enhancement throughout Thailand. These improvements will benefit sellers and users, laying the foundation for sustainable growth and strengthens the value delivered to TikTok Shop consumers and sellers.The fee is charged starting from 1st October, 2025, Thailand time (GMT+7).The Platform Infrastructure Fee is charged for all successfully delivered orders. The Platform Infrastructure Fee for orders which have been successfully delivered but later returned or refunded, will not be refunded to sellers.Details click HERE |
| Commerce Growth fee | Commerce Growth Fee is the amount that the platform charges to all sellers in Thailand based on the price of a product. The Commerce Growth Fee enables TikTok Shop to provide all sellers with platform free shipping incentives and visibility boosts.The Commerce Growth Fee will be charged for all successfully delivered orders. The Commerce Growth Fee for orders which have been successfully delivered but later returned or refunded, will not be refunded to sellers.Details click HERE |
| Shipping fee | TikTok Shop collects shipping fees from sellers (local to local and cross border sellers with warehouse locations in Thailand) for every TikTok Shop order. This will result in buyers being charged shipping fees by sellers when they make orders on TikTok Shop. In order to complete the order shipment from seller to buyer, we will work with our platform logistics service provider to ensure the parcel will be successfully delivered to the buyer. Learn more here.Details click HERE |
Overall Fee Calculation Example
Assuming an item with a price of THB 1000 and a seller discount of THB 100. The customer paid a shipping fee of THB 50.
| |
| Marketplace Commission Fee Calculation | |
| Original item price | THB 1000 |
| (-) Seller discount | THB 100 |
| Subtotal after discount | THB 900 |
| Commission Fee rate | 6.42% |
| Marketplace Commission Fee | THB 57.78 |
| Commerce Growth Fee Calculation | |
| Commerce Growth Fee rate | 6.42% (capped at 199) |
| Commerce Growth Fee Calculation | THB 57.78 |
| Infrastructure Fee Calculation | |
| Commission Fee rate | THB 1.07 per order |
| Infrastructure Fee | THB 1.07 |
| Transaction Fee Calculation | |
| Subtotal after discount | THB 900 |
| (+) Shipping Fee | THB 50 |
| Total customer payment | THB 950 |
| Transaction Fee rate | 3.21% |
| Transaction Fee | THB 30.495 |
| Total Seller Fees | THB 148 |
Other Fees and Adjustments
Below are all other types of fees and adjustments that sellers may see on TikTok Shop.Name | Explanation |
| Actual shipping fee | The actual shipping fee calculated based on the weight/dimensions measured by the carrier |
| Platform shipping fee discount | The shipping fee discount provided by TikTok Shop in accordance with a campaign policy |
| Customer shipping fee | The shipping fee borne by the customer based on the product weight uploaded by the seller |
| Refund customer shipping fee | The shipping fee is returned to the customer |
| Seller shipping fee | The shipping fee borne by the seller |
| Actual return shipping fee | If the seller is responsible for the return, the return shipping fee will be charged |
| Shipping fee subsidy | A positive amount represents a shipping fee subsidy the seller received and a negative amount represents a shipping fee subsidy the seller needs to return |
| Affiliate commission | The amount the sellers paid to creators via the Affiliate Program |
| Affiliate partner commission | The amount users paid via affiliate partner's links multiplied by the affiliate partner commission rate (This is the amount users actually paid exclusive of the discounts of any TikTok Shop coupons or seller coupons.) |
| Commerce Growth Fee | Commerce Growth Fee is the amount that the platform charges to all sellers in Thailand based on the price of a product. The Commerce Growth Fee enables TikTok Shop to provide all sellers with platform free shipping incentives and visibility boosts. |
| Platform Infrastructure Fee | The Platform Infrastructure Fee is charged for all successfully delivered orders. The Platform Infrastructure Fee for orders which have been successfully delivered but later returned or refunded, will not be refunded to sellers. |
| Shipping fee adjustment | Adjustment when there are differences with or mistakes in the shipping fee paid by the seller |
| Shipping fee compensation | Compensation to sellers due to differences between the actual shipping fee and the pre-paid shipping fee |
| Chargeback | The charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report |
| Customer service compensation | Compensation paid by customer services to customer after the after-sales period is completed or extra compensation is paid |
| Promotion adjustment | Adjustment when there are differences in the marketing activities paid by the seller |
| Platform compensation | Compensation to seller as a result of seller's success in appealing customer dispute. |
| Platform penalty | After identifying a violation of platform policies, platform deducts the corresponding penalty amount from the seller's account. Please see the notification sent to the seller's email address. |
| Sample shipping fee | Fees charged for sending samples using platform logistics provider |
| Logistics reimbursement | Reimbursement paid by the platform for losses or damages due to logistics-related issues |
| Satisfaction fund | Subsidy paid by the platform for bad satisfaction of the platform. |
| Deductions incurred by seller | Cost borne by the seller because the seller is responsible for customer's dissatisfaction |
| Shipping fee rebate | The shipping fee rebate given to the seller due to participation in a platform campaign |
| Warehouse service fee | Fees charged for providing warehouse services, such as bagging deliveries, bagging delivery materials, adhering barcodes, inspecting new products, etc. |
| Platform commission adjustment | Adjustment when there are differences in the platform commission paid by the seller |
| Platform commission compensation | Compensation to the seller when there are differences in the platform commission paid by the seller |
| Top up for ads from settled balances | Settled balances of the shops will be used to pay for ads, when sellers enable "auto pay ads with shop GMV" |
| Seller co-funded voucher discount | Seller's portion of Co-Funded Voucher discount amount (funded by the seller) during seller's participation in Co-Funding Campaigns |
| Refund of seller co-funded voucher discount | The discount amount refunded to the seller which is derived from seller's portion of Co-Funded Voucher (funded by the seller) during seller's participation in Co-Funding Campaigns. |
| Platform discounts | Platform discounts is the total amount of discounts funded by the platform. This amount is derived from: i) Discounts funded by platform through Platform's Direct Subsidy, Platform Flash Deal, Platform Buy More Save More and Platform Voucher. ii) Platform's portion of Co-Funded Voucher discount amount (funded by the platform) during Co-Funding Campaigns. |
| Refund of platform discounts | The discount amount refunded to the platform. This refunded amount is derived from: i) Discounts funded by platform through Platform's Direct Subsidy, Platform Flash Deal, Platform Buy More Save More and Platform Voucher. ii) Platform's portion of Co-Funded Voucher discount amount (funded by the platform) during Co-Funding Campaigns. |
| Platform co-funded voucher discounts | Platform's portion of Co-Funded Voucher discount amount (funded by the platform) during Co-Funding Campaigns |
| Refund of platform co-funded voucher discounts | The discount amount refunded to the platform which is derived from platform's portion of Co-Funded Voucher (funded by the platform) during Co-Funding Campaigns. |
| Seller shipping fee discount | The shipping fee discount provided by sellers |
| Estimated package weight | Product weight uploaded by the seller |
| Actual package weight | Weight measured by the carrier |