What is Multi-Warehouse (MWH) Feature on TikTok Shop
Multi-warehouse (MWH) is a warehouse management feature in the Seller Center that allows sellers to manage up to 45 warehouses to fulfill orders you store. With this feature you can fulfill orders from the warehouse closest to the customer's location resulting in reduced shipping cost and delivery time.
How to enable Multi-Warehouse Feature
The muli-warehouse feature is not enabled by default for you store on Seller Center. To enable it, you can contact your Account Manager (AM). If your request is approved, you AM will contact you and invite you to join the MWH feature training.
When MWH feature is enabled, you can see the display changes in
Seller Center > My Account > Seller Profile > Warehouse/Pickup Address with the option to "Add warehouse"
Before MWH is activated
After MWH is activated
Feature Guidance on Seller Center
Add Warehouse and Default Warehouse Setup
Add Warehouse and Set Service Area
- Seller can set up to 45 pickup warehouses, go to Seller Center > My Account > Seller Profile > Warehouse/Pickup Address
- Click "Add warehouse" and select "Warehouse/Address". A pop up window will open.
- Fill in the warehouse address details
- Warehouse Name: Fill in the warehouse name
- Contact Person: The person in charge who can be contacted for the particular warehouse
- Phone Number: The phone number of the person in charge of the warehouse
- Street Address: The full address of the warehouse
- Shipping Region: Fill in the area served by the particular warehouse by ticking the box to activate the shipping province and district.
- Recheck all details and once completed, click "Save".
Choosing a Default warehouse
- Default warehouse is a mandatory setting, go to Seller Center > My Account > Seller Profile > Warehouse/Pickup Address
- After the setting, the "Default warehouse" will be considered to stock the newly created product of this shop. It is recommended to choose a default warehouse that has the most completed product and stock of your TikTok Shop.
Holiday Mode Setting for Warehouse
- Seller can set holiday mode as per operation schedules for each warehouse, go to Seller Center > My Account > Seller Profile > Holiday mode
- For warehouses to be set for holiday mode, click "Turn on" button on each warehouse, a pop up window will open.
- In the holiday mode setting window, input the start date and end date of the holiday mode and click "Done". Once the warehouse turns on holiday mode for a selected period, the warehouse inventory will be set to 0 for the selected period.
Stock Management by Warehouse
[Single Edit] Adding Stock to Muli-Warehouses
- Go to Seller Center > Products > Manage Products to see your product lists.
- Click "Edit" on the product you are going to add stock to MWH
- Scroll to the Variantion List section and tick "Add to multiple warehouses". Make sure you read the warning that appears, then click "Ok"
- After the product activated multiple warehouses and the product is published, the warehouse cannot be deactivated but sellers can edit the stock available in each warehouse.
The add to multiple warehouses page will appear and you will see the initial stock that you have set up earlier. Click
"Add" to add stock for each warehouse.
A new entry will be visible underneath the current warehouse. You can choose the warehouse name and fill in the stock available in that warehouse. If you want to add more warehouses and stock, you can simply repeat this step.
After you add the warehouse name and stock, the
"Total quantity" will be updated automatically according to the total stock per warehouse that has been filled in.
Click
"Save" to save the added warehouse and stock. Then click
"Update" at the bottom of the product edit page.
Before adding MWH
After adding MWH
- Products that have been added to different warehouses will have a tag showing "Multi-WH"
- If you want to edit the stock of a current MWH product, you can click the edit icon and change the stock of products per warehouse and click "Save"
[Batch Edit] Adding Stock to Muli-Warehouses
- Go to Seller Center > Products > Batch tool > Batch Edit Products
- Click "Select Products", a pop up window will open to select which products to edit. You can filter or check to select the products.
- Click "All information" option click "Generate Template" and wait a couple of seconds, you will be able to "Download" the file.
- In the template, change the warehouse in column J (Warehouse) and quanity in column K (Quantity). The stock quantity of each warehouse can be edited in Excel, however warehouse cannot be added or deleted in Excel.
- Upload the edited template on the "Upload" tab. Drag and drop the file in the upload box or select it the file from your computer.
Review Stock and Product Status by Warehouse
- Go to Seller Center > Products > Manage Products to see your product list.
- To review products in a particular warehouse, you can use the warehouse filter by clicking on More Filters > Warehouse, and then select the warehouse you want to filter.
- After filter is applied, the products are displayed according to the filtered warehouse but the quantity is displaying the total inventory of all warehouses.
Order Fulfillment and Management per Warehouse
There is no fundamental difference to the order fulfillment and management process for MWH. Go to
Seller Center > Shipping > Batch Shipping > More Filters, you can easily filter orders by warehouse name so that the admin of each warehouse can easily check the orders per warehouse.
Customer's View for Multi-Warehouse Products
When a buyer wants to check out MWH products, if the system detects multiple warehouses with the product, the system will prioritize the nearest warehouse to customer's delivery destination with inventory quantity >= 1. If the nearest warehouse for the particular product is out of stock, the system will divert to the next nearest warehouse with quanity >=1. Buyers will only be able to purchase from the warehouse that is included in the shipping region set by seller.
Example:
A product has 25 stock units divided into 2 warehouses, and the buyer wishes to purchase 12 units to be delivered in Chonburi province
- Thailand Pickup Warehouse (Default Warehouse) = 15 stock (shipping region = all regions in Thailand)
- ACK Warehouse = 10 stock (shipping region = Chonburi)
FAQs
What impact does setting Default Warehouse have?
- Stock allocation: after setting the default warehouse:
- For new SPU and the seller has not "Add to multiple warehouses" in product listing page, the stock will be allocated to the default warehouse.
- For existing SPU and the seller has not "Add to multiple warehouses" in the product listing page, the stock will remain in the first warehouse that was set up by seller.
- For existing SPU that has been "Add to multiple warehouse", sellers can edit the stock and allocate it to more warehouses.
- Order routing: Default warehouse will not affect the order routing and will not be the first priority when order needs to be fulfilled. The system will find the nearest warehouse with stock to ship.
Example:
