Tiktok Shop Academy

Help Center

04/24/2025

FAQ TopicsTicket Log

Enhance Your Experience with the Help Center

To help sellers resolve issues quickly and efficiently, the Help Center serves as a comprehensive resource where you can find answers and solutions on your own—anytime, 24/7. Whether it’s general inquiries, platform usage problems, or the process of filing a dispute, the system is designed to support you every step of the way on our platform.

How to get into help center on Seller Center？

StepsScreenshot
  1. Go into seller center
  1. Go into Help Center or Chat with us
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  1. Sellers will be directed to our chatbot, where they can chat or use our topics to ask about their issues
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  1. If the chatbot is unable to resolve the issue, a prompt will pop up to re-direct to our agents by either live chat or ticket depending on the issue that they are facing
Note that live chat is only provided during agents' working hours		Ticket option:image
Live chat option (during working hours only)image
During non-working hoursimage
  1. For the "Create ticket" option, sellers will be re-directed to the New Ticket page to raise their issues
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How to get into help center on Application？

StepsScreenshot
  1. Go into seller center app
  1. Scroll to the bottom and click on Help Center
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  1. Click on "Chat with us"
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  1. Sellers will be directed to our chatbot, where they can chat or use our topics to ask about their issues
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  1. If the chatbot is unable to resolve the issue, a prompt will pop up to re-direct to our agents by either live chat or ticket depending on the issue that they are facing
Note that live chat is only provided during agents' working hours		Ticket Option:image
IM chat option:image
  1. For "Submit ticket" option, sellers will be redirected to a separate page to raise the webform
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