Next-Day Delivery Rate (NDDR) and Next day delivery (NDD)

08/15/2025

Delivering orders quickly is key to winning buyer trust and boosting your shop performance. Next-Day Delivery (NDD) orders help you stand out by offering buyers faster shipping times. Managing these orders well can improve your Next-Day Delivery Rate (NDDR), which also positively impacts your Fast Dispatch Rate (FDR) and overall Store Rating.

This guide covers everything you need to know about NDD orders, including shipping deadlines, how to track your NDDR, and tips to help you stay on top of these orders.

When Do I Need to Ship Next-Day Delivery (NDD) Orders?

Orders tagged as Next-Day Delivery must have their status updated to “Shipped” (i.e., handed over to the courier and scanned by the logistics service provider) within the following timeframes:

PRO TIP! Pay attention to your courier's pick-up Cut-Off Times!
(For pick-up orders) To ensure that your package can be fulfilled as soon as possible, ensure that your package is ready to ship ("Awaiting Collection") by your courier's pick-up time and "Shipped" by 23:59H.
(For drop-off orders) Ensure that your package is dropped-off and "Shipped" by 23:59H.

Understand Next Day Delivery rule

To optimize your Next Day Delivery, it's important to have a clear understanding of the NDD rules, including shipping deadlines and performance targets.

Customers visibility for Next Day Delivery Orders

If you constantly maintain good NDD performance, customers in NDD supported areas will have a higher chance of seeing the NDD tags for your products through customers' shopping journey from homepage to checkout.

Example of NDD tags:

Homepage	Flash Sale	Search	Store Page

Before processing order

Check your shipping options: If your shop is eligible for Next Day Delivery, we will auto enable the service for your warehouses. Follow how to manage your shipping options guide to learn more about the settings.

🚚 Seller tips: for products set to "Default" shipping, NDD will be automatically applied. If your products use "Custom" shipping, remember to manually enable Next Day Delivery for those products.

✅ Recommended setup to "Default"	For product with "Custom", please enable "Next-day delivery"

Check your collection method for your warehouse: verify current collection method and ensure it matches with your operations. Follow Collection Method Settings for more details.

🚚 Seller tips: if your collection method is pickup, ensure your pickup address is correct to avoid delays in warehouse collections. You can validate your pickup address in page.

Process your Next Day Delivery Orders

To ensure timely NDD, utilize these tools for processing your orders.

Step	Screenshot
Review your NDD orders that need to ship today. You can filter and prioritize these for packing.
Arrange shipment for your orders. Follow A Complete Guide to 'Shipped via Platform' for more details.
Review pending NDD orders. If you've arranged shipments but still have outstanding NDD orders, there will be reminder for pending NDD orders, click "Back and view" to filter and process them promptly.
Monitoring your NDD orders deadline. Now the reminder and shipped by time of NDD orders will follow NDD deadline. 🚚 Seller tips: if you have any pickup issues, you can contact us via contact center.

Monitor your performance

[Effective from 15-Aug] You can monitor your NDD performance through 2 pages, giving you a comprehensive overview of your operations.

Page	Screenshot
Order Management Page: click on the top right corner to see more details.
Shop Health Page: go to Order fulfillment violations section and select NDDR for more details.

How can I identify NDD parcels using the shipping label?

Standard Order	Next day delivery Order

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