What happens if I close my account?

Before proceeding, please understand what happens if you close your account.
When you submit a request to permanently close your TikTok Shop seller account, all products in your shop will be deactivated and customers won't see them. And you will not be able to list new products.
Once your account is closed, it and any sub-accounts will no longer be accessible by you, which means you will no longer have access to the products and services associated with your closed account and can no longer carry out any business activities on the platform, including any data, related affiliates, creator videos, functions such as "chat" or "promotions", etc. linked to your account. The official/marketing account will unbind automatically. Users on TikTok will no longer be able to search or discover your products on TikTok Shop. If you have any inventory stored in a warehouse provided by Fulfilled by TikTok, then you may need to retrieve or dispose of that inventory before closing your account. Once your account is closed, you can no longer reactivate or recover your closed shop account.

How do I close my account?

If you still wish to proceed, go to "My account>Account Settings>Close Shop Account" and follow the outlined steps.

Step 1: Verify Identity

• Please confirm that the basic shop information on the page is correct. This includes business type, shop name, shop region, company name and phone number/email.
• Add your reasons for closing the shop and select whether you want to participate in interviews or surveys to express your suggestions and opinions.

Then, click "Next".

Step 2: Check Criteria

To close your TikTok Shop seller account, the following criteria must be met:

• Announce your shop closure to the public. After turning the announcement on, your Shop page will show the public the duration of the 30-day period remaining.
• All shop products will be deactivated.
• All orders have been processed or closed, and no orders have been placed in the past 90 days.
• All payments have been settled.
• All commission fees have been paid.
• There are no current violation tickets involving frozen payments.
• You do not have more violations points than our violation point threshold.

Once all these fields are marked "Finished," you can click "Next" and proceed to the following step.

Step 3: Review Policy and Confirm

You no longer have access to the products and services associated with your closed account. The official/marketing account will unbind automatically. This also affects related affiliates and ad services linked to your account.
If you want to re-start selling on TikTok Shop, create a new account.

FAQs

1. Who can close a shop account?

Only the main Shop account can close a Shop account. Sub-accounts cannot close a Shop account.

2. What if I am halfway through closing my account but decide I don’t want to?

Your shop is only closed once you review the policy and confirm. Once you confirm, it can not be revised and you can not reopen your shop account.
If you change your mind about closing your shop while filling out the application, you can choose to cancel your shop account closure request before final confirmation. If you choose to cancel the request, your shop will return to its normal status. If you apply for closure again, the 30-day publicity period will be restarted.

3. Can I re-open my closed account?

You cannot reopen your closed account. If you want to start selling on TikTok again, please create a new account. But identity documents will be released and can be re-used.