TikTok Shop Seller Performance Management
11/30/2023
- Overview of the Seller Performance Evaluation Policy
- Understand violation points and related enforcement actions
- Understand how to apply for an appeal
- Overview of Shop Health & TikTok Account Health
- Seller Performance Evaluation Policy - Violation points, Appeals & Supporting Documents for Appeal
- TikTok Account Health
This information is accurate as of 30 Nov 2023. Please visit the Policy Center to learn more & stay updated.
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