Marketing Benefits Package - Payments

01/09/2026

Campaign

This article introduces the different payment methods available for our Marketing Benefits Packages. To learn more about how to register for our Marketing Benefit Packages, please

Payment Methods for Marketing Benefits Package

Before you confirm your purchase, please review the Payment Methods and Terms & Conditions carefully.

The Marketing Benefits Package supports up to 6 types of payment terms, though availability may differ by market.
Each package only supports one payment method and this is set by the platform. Sellers cannot change this payment method.
On the package detail page, you can find the payment method, payment dates, and payment amount. Please check this information carefully before completing your purchase.

Order Commission, Single Period

With the Order Commission, Single Period payment type, your package fee is charged as a percentage of all sales made during the package period. The final fee will depend on your order volume, with minimum and maximum limits applied

How the Fee is Calculated	The package fee is charged as a percentage of all completed sales made during the package periodUsing the above example: Minimum fee of $100, Maximum fee of $1,000. Total Package Fee will be seller supply price (includes seller discount, excludes platform discount) from 01/01/2025 -30/01/2025 * 5%
How the Fee is Deducted	Minimum fee of $100 will be deducted via your Seller Balance Additional package charges will be deducted via your Seller Balance
When Seller Pays	Minimum fee of $100 will be deducted on the first day of the package period Additional package charges will be deducted 21 days after the end of the package period.
Settlement Period	There is a 21 day settlement period starting from the package end date. This means that if an order is created during the package period, and is settled within 21 days after the package end date, the order is counted and commission will be calculated. Example Case 1: (Package effective dates are 01/01/2025 - 30/01/2025) The order was created on 29/01/2025 and completed on 13/02/2025. This order is counted, and commission will be calculated Example Case 2: (Package effective dates are 01/01/2025 - 30/01/2025) The order was created on 29/01/2025 and completed on 29/02/2025. This order settlement period is beyond the 21 day settlement period. This order will not be counted.

Order Commission, Multiple Period

With the Order Commission, Multiple Period payment type, your package fee is charged as a percentage of all sales made during different package periods. The final fee will depend on your order volume, with minimum and maximum limits applied

How the Fee is Calculated	The package fee is charged as a percentage of all completed sales made during the different package periodUsing the above example: Minimum fee of $100, Maximum fee of $1,000. Total Package Fee will be seller supply price (includes seller discount, excludes platform discount) from 01/01/2025 -28/02/2025 * 5%, from 01/03/2025 - 30/04/2025 * 5%, and from 1/5/2025 - 30/06/2025 * 10% Please take note that the commission fee rate may be different for different package periods
How the Fee is Deducted	Minimum fee of $100 will be deducted via your Seller Balance Additional package charges will be deducted via your Seller Balance
When Seller Pays	Minimum fee of $100 will be deducted on the first day of the package period Additional package charges will be deducted 21 days after the end of the entire package period.
Settlement Period	There is a 21 day settlement period starting from the package end date. This means that if an order is created during the package period, and is settled within 21 days after the package end date, the order is counted and commission will be calculated. Example Case 1: (Package last date 30/01/2025) The order was created on 29/01/2025 and completed on 13/02/2025. This order is counted, and commission will be calculated Example Case 2: (Package last date 30/01/2025) The order was created on 29/01/2025 and completed on 29/02/2025. This order settlement period is beyond the 21 day settlement period. This order will not be counted.

Mix Pay, Single Period

With the Mixed Payment, Single Period payment type, your package fee is charged as a percentage of all sales made during the single package periods. The final fee will depend on your order volume.

The difference between Mixed Payment and Order Commission is:

Payment Type	Minimum Cap Fee Deducted From:	Commission Calculation Logic:	Commission/ Package Fee Deducted from:	Maximum Cap Logic:
Order Commission	The seller can not choose. Only Seller Balance deduction is supported	Commission rate is calculated 21 days after package end date.	Additional package fee from commission will be deducted from the Seller Balance 21 days after package end date.	The seller will not pay above the maximum cap
Mixed Payment	The seller can choose. Both Seller Balance deduction and Cash Payment are supported	Commission rate is settled with each completed order that is created during package effective time period. (Similar to platform commission fee)	Additional package fees from commission will be deducted directly and settled with each order. (Similar to platform commission fee)	There is no maximum cap. Commission will be continously calculated from all settled orders that are created during package effective period.

Please refer to the "External Payment Method" section for more information on Cash Payment.

How the Fee is Calculated	The total package fee is calculated as a percentage of all completed sales made during the package periodUsing the above example: Upfront fee of $100 Total Package Fee will be seller supply price * commission rate fee % during the package period. The per order package commission fee will only start after previous orders have exceeded the upfront payment amount.
How the Fee is Deducted	Minimum fee of $100 will be deducted either via external payment method or seller balance. Additional package charges will be deducted together with each settled order.
When Seller Pays	If the upfront fee of $100 is deducted via external payment method, the payment must be made at the point of package purchase/registration. If the upfront fee of $100 is deducted via seller balance, the payment will be deducted on the first day of the package period. Additional package charges will be deducted together with each settled order.

Mix Pay, Multiple Period

With the Mixed Payment, Multiple Period payment type, your package fee is charged as a percentage of all sales made during the different package periods. The final fee will depend on your order volume.

How the Fee is Calculated	The total package fee is calculated as a percentage of all completed sales made during the different package periodUsing the above example: Upfront fee of $100 Total Package Fee will be seller supply price * commission rate fee % during the different package period. The per order package commission fee will only start after previous orders have exceeded the upfront payment amount.
How the Fee is Deducted	Minimum fee of $100 will be deducted either via external payment method or seller balance. Additional package charges will be deducted together with each settled order.
When Seller Pays	If the upfront fee of $100 is deducted via external payment method, the payment must be made at the point of package purchase/registration. If the upfront fee of $100 is deducted via seller balance, the payment will be deducted on the first day of the package period. Additional package charges will be deducted together with each settled order.

One-Time Charge

With the One-Time Charge payment type (Pay all upfront), your package fee is charged as a one-time payment fee for the entire package duration. There are no additional fees or commission calculations.

The seller can choose to pay via external payment method (Cash payment) or seller balance.

How the Fee is Calculated	The total package fee is displayed. There are no additional changes during the package period
How the Fee is Deducted	The package upfront payment will be deducted either via external payment method or seller balance. The seller can choose their preferred payment method
When Seller Pays	If the upfront fee is deducted via external payment method, the payment must be made at the point of package purchase/registration. If the upfront fee is deducted via seller balance, the payment will be deducted on the first day of the package period.

Multiple-time Charge

With the Multiple-time charge payment type (Pay package fee in multiple payments/ Payment Installments), your total package fee is fixed, with the total payments being split into different payment dates.

The seller cannot choose the deduction method. Only seller balance deduction is supported for the multiple-time charge payment method.

How the Fee is Calculated	All payment installments are displayed in the package payment terms. There are no additional commission charges during the package period.
How the Fee is Deducted	All payment installments are deducted from the Seller Balance.
When Seller Pays	All payment installment deduction date and time will be stated in the payment terms.

External Payment Method

Currently, only Credit Card and Debit Card payments are supported.
If you have chosen the external payment method, please ensure that you have successfully made payment.

Changing Payment Methods

If the external payment method fails, the system will automatically change your deduction method to seller balance after the deadline. You do not need to cancel or re-register.
Please choose your payment method carefully.

Completing Payments

If the external payment method fails, you can also go back to the manage package page, and continue with your payment with another card.

Settlements & Invoice

Seller Balance Deduction

View from My Program Page

To check your transaction settlement for your packages, visit your package from My Program page - Find your package.

Click My Program and find the package you want to check.

Click on View Records to check deduction history

The deduction history will only be available when the seller balance has been deducted. Please refer to the payment methods above to check when the payment deductions are made.
Click on View Settlement to check the transaction or Order ID.
You will be redirected to your Finance tab
- All package transactions will be shown here.
- Clicking on View Details will redirect you back to the Package Detail Page

External Payment Deduction

To check your transaction settlement for your packages, visit your Finance tab - Withdrawals.
Click on Manage Bank Account

Click on the To Pay tab and click on Transaction History

All Cash Pay transaction history will be displayed
Both payments and refunds can be tracked

Payment Invoice

Your package fee invoice can be found in thetab.

The payment invoice varies by payment type. Please check below:

Payment Type	Invoice
Seller Balance Deductions	The package fee will be included in your weekly invoice under “Platform Invoice.” Fee name: "Package Service Fee"
External Cash Payment	The package fee will have a separate invoice upon payment success Fee name: [Package name] - [Shop name] - [Shop ID] - [Time Period]

Take note for seller balance deductions: If you have purchased multiple packages within one invoice cycle, the "Package Service Fee" will be inclusive of all Package fees charged in the invoice cycle. To view each package transaction breakdown, please check your Settlement/Transaction Page.

Package Withdrawal

Sellers may be able to cancel registration or withdraw from packages at any time. However, withdrawal may have to be reviewed by the platform.

Refunds are not guaranteed and are at the platform's discretion. Take note: The only refund scenario that is supported is if the seller withdraws before package start date. (Applicable to Cash Pay payment terms only)

To withdraw from your packages, visit your package from My Program page - Find your package.
Click on the 3 dots in the top right corner
Click Cancel Registration/ Withdraw
If you don’t see the Withdraw option, it may mean that your package is not eligible for withdrawal

Based on package withdrawal rules, sellers may need to wait for platform to review their withdrawal request. Package status will be "Withdraw Under Review" Status. Once the withdrawal is approved, the package status will be "Expired".

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