How to Apply for Category Qualification
How to Apply for Category Qualification?
Here are the steps you should follow to apply as a seller for Restricted Products.Important note: The Qualification Center is currently only available on desktop.Access the Qualification Center
Enter the Category Authorisation page
Category Selection
- Some categories may appear greyed out if you do not meet their specific requirements.
- To sell fruits, sellers should select: Food & Beverages > Fresh & Frozen Food > Fruit, and choose any fruit category from the list (except for Durian). Selecting one fruit category will unlock access to all fruit categories.
Submit the relevant documentation
- If an expiry date is needed, provide valid documentation.
- Double-check that any manual entries match the provided documentation.
- Ensure that all materials you submit are authentic to prevent application rejections. Creating false records can result in penalties.
Submit the request
- Ensure that all submissions are accurate as you won't be able to apply/edit for categories while your application is pending.
Review results
- We will inform you of your application status through email and the Message Center.
- Once approved, you can list products under the designated category.
How Can I Appeal a Rejection?
If your application for specific categories is rejected, review the reason for rejection by clicking on the particular application and follow the suggested steps to resubmit. If you need further assistance, raise a support ticket to contact us.
For more information about Restricted Products, please refer to the article Restricted Products that Require Category Qualification.