Pay Later Service

From November 7th, 2024, TikTok Shop introduces Pay Later Service, allowing customers to split their TikTok Shop purchase payments across up-to 5-month monthly installments.

What is Pay Later Service?

Pay Later Service is a credit-based payment method that grants customers of TikTok Shop access to credit, which can be repaid in up to 5 installments. Once customers receive the credit limit from Pay Later Service, they can use the credits on TikTok Shop to enjoy a "shop now, pay later" experience. This allows customers to enjoy their purchases immediately, without worrying about immediate payment.

Who Can Use Pay Later Service?

TikTok Shop customers with valid identification can apply for Pay Later Service.
Information that customers provide in their application, such as occupation and monthly income, decides their credit limit for Pay Later Service. Customers with a monthly income of THB 30,000 or lower will be granted a credit up to 1.5 times their income. Customers with a monthly income exceeding THB 30,000 will be granted a credit up to 5 times their income.

How Customers Pay with Pay Later Service

• Customers who have successfully had their Pay Later Service account verified can see the options to pay with Pay Later Service at check out.
  

Note: screenshots are for reference only. Actual interface, rates, figures or other details might be different.

• Customers will then proceed to make recurring payments (i.e repayments) for each installment, until they have fully cleared the order.
  

Note: Screenshots are for reference only. Actual interface, rates and figures might be different.

How Sellers Receive Settlements when Customers Check Out with Pay Later Service

Sellers receive the full amount of the order, whether customers check out with Pay Later Service through different tenure of installments or pay all at once.
When customer orders have been marked completed, the seller will have the full amount settled to their Seller Account Balance as usual. Sellers may check their settlement by going to the TikTok Shop Seller Center > Finance > Transactions, and may visit this feature guide to learn more about settlements on TikTok Shop.

FAQ

1. Where can sellers participate or register to offer customers the ability to pay with Pay Later Service for their store?

Pay Later Service is activated automatically for all sellers in Thailand, starting November 7th, 2024.
The payment method will be available to customers who:

• Have updated the TikTok app to the latest version.
• Have registered a Pay Later Service account and have their account verified.

During this time, the feature is in a soft launch phase and is not yet available to all qualified customers yet.

2. Will sellers be paid in separate months if customers choose to split their payment into installments?

No. When customer orders have been marked completed, the seller will have the full amount settled to their Seller Account Balance, even if customers split their payment into installments.

3. Is there any additional fee that sellers need to bear for the service of Pay Later Service?

No. There is no additional fee for sellers when customers pay with Pay Later Service.

4. What is TikTok PayLater?
   

PayLater is a credit-based payment method that grants you access to credit of up to THB 90,000, which can be repaid in up to 12 installments. Once you receive your credit limit from PayLater's licensed third-party provider, you can use PayLater on TikTok Shop to enjoy a "shop now, pay later" experience. This allows you to enjoy your purchases immediately, without worrying about payment until later.

5. How can I apply for TikTok PayLater?

How to Find PayLater on TikTok Shop:
1. Shop Homepage: Look for the PayLater option near the top of the homepage.
2. Order Center: PayLater can also be found in your Order Center.
3. Product Detail Page: If a product supports PayLater, you'll see it mentioned below the product details.
Why do I not have the option to activate TikTok PayLater?The option to activate PayLater is currently available only to eligible and selected users. If you don’t see it yet, please don’t worry — you may become eligible in future batches. We’re improving the service continuously. To increase your chances, just keep your account active and maintain good shopping habits.
Application Requirements for PayLater: To complete your application, you will need to submit the following:
1. Enter your phone number to create a secure account
2.Upload your valid ID card and please note you must be at least 20 years old.3.Additional information like email address, emergency contacts etc
*Please note your information is secure and is used solely to verify your identity. Make sure your photo is clear and visible.Once your application is approved by our licensed providers, you'll be able to use PayLater as a payment method when shopping on our platform, in accordance with the terms of service agreed between you and the licensed provider.

6. Why was I unsuccessful in my application for the PayLater service?

Your eligibility for the PayLater service is determined by the PayLater providers.
Below are some recommendations to enhance your chances of approval:
1. Provide accurate and valid information:

• Ensure that the details you submit are truthful and match your valid government ID. Besides, you must be at least 20 years old and no older than 60.
• Make sure that you have no existing account with PayLater. If you have already activated before, you may use that account instead.
• Please ensure you have a valid identification document physically present with you when completing the application.
• Make sure that the person in the ID picture matches the person in the liveness check.

2. Maintain a consistent payment history:

• Missed payments may affect credit information which we receive from credit reporting agencies. Maintain timely payments of all bills, including PayLater, credit cards, utilities, phones and internet services, and other financial obligations. If your budget is constrained, aim to pay at least the minimum required amount to avoid delays or missed payments.

3.Increase your activity on our platform:

• Regular purchases and interactions on our platform can positively influence your eligibility for PayLater.

Important note: The evaluation process is fully automated and cannot be adjusted manually. If your application is declined, you may reapply at a later time.

7. How do I resubmit my application after a rejection?

• If your application has been rejected by the third-party provider, you can resubmit it after 30 days. We recommend preparing clear and up-to-date documents for your next submission to improve your chances.

8. How long does it take to get approval after I apply?

• Approval typically takes just 5-10 minutes after you submit your application. If there are any issues with your documents or additional verification is needed, it may take a little longer. If you don't receive a response within that time, feel free to reach out to the TikTok Customer Support team for further assistance.

9. How do I increase my credit limit on PayLater?

• Please note that your credit limit is determined solely by our licensed providers, and we do not have any rights, control or visibility over their decision-making process.
• Your account will be periodically evaluated by our licensed providers, and your credit limit will be adjusted accordingly based on the evaluation results. Kindly note the evaluation cannot be intervened manually. It is possible that your chances of getting a higher limit as a result of the following:

Use PayLater often

• Unlock higher credit limits as you make the most of this payment method.

10. Make your repayments on time

• Making repayments on time helps your credit record and helps you continue keeping your credit limit.

11. Can I use PayLater if my limit has been reached?

• Once you have reached your credit limit, PayLater will no longer be available for use. In order to resume using your account, you must first pay off your current statement balance. Once your repayment has been successfully processed, your credit limit will be restored in real-time and can be used for future purchases.

12. Why is everyone's PayLater credit limit different?

• Our licensed third-party provider evaluates each person's basic information, income, asset conditions, and repayment records to determine their individual credit limits on PayLater. The credit limit granted to each person may vary. Providing detailed and accurate information, making timely repayments, and placing additional orders may contribute to increasing your credit limit.

13. Why isn't PayLater available in my payment options?

If your PayLater still has available credit limit, but the PayLater option is not displayed in the available payment method, it might be due to any of the following reasons:

• Security Reasons: PayLater is blocked to protect you from unauthorized transactions.
• Merchant/Product Restrictions: Some items or merchants don’t support PayLater, like gift cards or virtual goods. Please choose another payment method.
• Location Restrictions: PayLater can only be used within the country. If you are currently abroad, it won’t be available.
• Overdue Payment: There is an overdue payment on your PayLater account. Please make sure to repay on time.
• Past Overdue Records: Your credit report shows past overdue records with PayLater or other credit institutions. Timely repayments help maintain a good credit history.

We cannot commit to an exact date when you will be able to use PayLater again. Meanwhile, the result of the comprehensive assessment in PayLater cannot be manually intervened. Once you are allowed to use the service again, please ensure you maintain a good credit standing to keep the service available.

14. What are the available payment plans of PayLater?

• Please note that the available payment plans are determined solely by the third-party provider, and we do not have any rights, control or visibility over their decision-making process.
• Various payment plan options may be available on PayLater, including full payment and installment plans of 1, 2, 3 and 5 months. The available installment periods are displayed at the checkout counter when you choose to pay with PayLater. The specific installment options may vary depending on factors such as the amount and type of products you purchase, as well as your credit status.

15. After I have chosen the instalment plan, can I change it to another plan?

• No. Once an installment plan has been successfully submitted, the installment plan option cannot be changed.

16. How to use PayLater for my transaction?

Here are the steps to use PayLater for payment on TikTok Shop:
1. When you pay in TikTok Shop (on the checkout page), select "PayLater" as your payment method.
2. After selecting PayLater, you will be directed to the installment plan page.
3. Users who haven't registered for PayLater can apply for registration and re-place orders.
4. Confirm your payment plan and submit your payment to complete the transaction.

17. Do I get charged if I don't use my Paylater?

• If you do not utilize the PayLater service for your purchase, you will not incur any fees. There are no charges associated with unused PayLater credit.

18. How do I cancel an order that I have made using PayLater?

You can cancel the order before it is in To ship - Waiting for courier status.
1.Go to Shop tab
2.Tap Orders on the top panel
3.Select the order that you want to cancel(Please be advised only orders before Shipped or In transit status can be canceled)
4.Tap Cancel order
5.Choose the Reason for Cancellation and submit
Important notes:Certain circumstances make cancellation no longer possible. If you cannot cancel your order through the usual steps, don't hesitate to get in touch with the seller directly or contact our customer service team for assistance with your cancellation request. Certain cancellation requests require the seller's approval. These approvals typically take no longer than 48 hours.

19. How do I apply for exchange or return of products purchased using PayLater?

• To request a return or exchange of products, you can either access the order menu on our platform or contact TikTok Shop customer service for assistance.

How to Contact TikTok Shop Customer Service:
Option 1: Through Your Orders1. Open the "Orders" menu in your TikTok Shop account.
2. Select the order you have questions about.
3. Click on "Contact TikTok."
4. Clearly explain the issue you're facing.
Option 2: Through the Help Center1. Visit the "Help Center."
2. Select "Live Chat" or "Submit a Ticket."
3. Provide a detailed description of the problem you're experiencing.

20. When can I receive the product after payment?

• Once your payment has been successfully processed, PayLater will promptly notify TikTok Shop, which will then arrange for the shipment and delivery of your products. The specific time of delivery will vary according to the lead time of the logistics assigned to you on the TikTok Shop platform. You can track the delivery progress on TikTok Shop platform.

21. Can I prepay in PayLater?

PayLater does not offer early repayment options before bill date. You can only pay after the bill date.
To settle your PayLater bill after the bill date:1. Click on "Make Repayment" on the Paylater main page.
2. Adjust the repayment amount if needed.
Important Details:Minimum Repayment Amount: 1THB.
If the current repayment amount is less than 1THB, you will be required to pay the current amount.
Interest Charges:

• Paying early will not save you any interest.
• You will still be charged interest based on your chosen installment plan.

22. Can I extend the PayLater repayment date?

No, please make timely repayments in order to maintain good credit standing.

23. Can I modify the PayLater due date?

No, modifications to the repayment due date are currently not allowed.

24. How to pay my PayLater bill?

To make a repayment:

• Go to TikTok PayLater > Repay > Current Bill > Make Repayment > Select a payment method > Proceed with payment

Important Notes:If your TikTok PayLater limit is not updated or your bill still appears overdue after making a payment, please contact our Customer Support Team for help.
If you encounter technical issues during the payment process, try closing and reopening the TikTok app and try again.

25. What are the available repayment methods?

We would like to inform you that you can log into this TikTok account through a device with a bank app installed to make a payment, or you can also install the TrueMoney app on this device to settle the bill.
You can pay by selecting one of the following methods:
1. e-Wallet: TrueMoney
2. Mobile Banking:
- Kasikorn Bank (KBank)
- Siam Commercial Bank (SCB)
- Krung Thai Bank (KTB)
- Krungsri Bank

26. How can the repayment date set on this day?

The due date on your PayLater homepage could be determined by various factors:
1. The billing cycle of the PayLater provider
2. Your selection of repayment date at the end of the application process if the PayLater provider supports this selection.
Kindly note that the PayLater service does not allow changes to the repayment due date once it has been confirmed.

27. How can I change my PIN?

Online Reset PIN feature is available on the PIN Management page, empowering you to manage your PIN effortlessly.
1. Key Features:

• Change PIN: If you remember your old PIN and wish to update it seamlessly, the Reset PIN option is your go-to solution.
• Forget PIN: If you have forgotten your old PIN, you can reset your PIN directly on the PIN Management page, ensuring quick and easy access to your account after completing the identity verification.

2. Where to find:Simply follow these steps to access the Online Reset PIN function:
1. Open PayLater Page
2. Navigate to the "Settings" section.
3. Choose "Payment Method Management."
We encourage you to take advantage of this self-service feature to enhance the security of your account. By utilizing the Online Reset PIN function, you have the flexibility to manage your PIN securely and conveniently at your convenience.

28. Can I convert my credit into cash?

PayLater can only be used to make purchases on TikTok Shop for eligible products. Cash loans or converting credit into cash are not supported at this time. We encourage you to use your PayLater credit for buying products available on the TikTok Shop platform.

29. How to close the PayLater account?

If you do not want to use your Paylater account, you can choose other payment methods when making a payment. Using other payment methods will not affect your PayLater account in any way.
Important note: No charges will apply if PayLater remains unused.
Please ensure you meet the following requirements:
All Bills Paid: Ensure all your outstanding and upcoming bills are fully paid.

If you meet these requirements, type "live agent" between 9:00 AM - 6:00 PM to connect with a representative who will assist you with your PayLater deactivation request.

30. How to change the registered phone number?

We apologize, but our PayLater service currently does not support changing registered mobile numbers currently. We understand that this feature is important, and we appreciate your patience.
The good news is that our dedicated product team is actively working on implementing the ability to change mobile numbers within the Paylater service.We apologize for any inconvenience this may cause and want to assure you that we are committed to enhancing your experience with our service.

31. Where can I view my PayLater statements?

You can view your transaction history by clicking 'All statements' on the PayLater homepage which is accessible via the TikTok Shop page:
You will be able to view your monthly 'Unpaid' and 'Paid' statements by selecting the respective tabs.
You may select the month of your choice to view your PayLater bill usage and transaction details such as the bill amount, statement balance, refund amount and late fees.

32. How to check whether I have successfully repaid the bills?

You can check the status of your repayment in [Repayment log].

• Repayment completed: You have successfully repaid the bills.
• Repayment not completed: The repayment was unsuccessful, we did not receive the funds.
• Processing: The repayment is still processing by the bank or third parties. Please kindly wait. There is a possibility that Repayment processing ultimately turned into Repayment not completed due to network issues. If the funds have been deducted, they will be returned to the original account within 14 business days, subject to the timeliness of the local bank or processing institution.

33. How to check my bill date & due date?

The bill date, also known as the statement date, is the date when your bill is generated. The due date, also referred to as the final payment date, is the last day to repay the amount due.
To check your bill date and due date, please follow these steps:
1. Go to your PayLater homepage
2. Click [All statements]
3. Choose one of your upcoming statements or Paid statements.
4. You can find the due date for your bill at the top of the page.
5. The Statement Period is displayed above your bills. For example, if your statement period is 22 Nov - 20 Dec, your Bill Date will be on 21st Dec, and the Repayment Due Date will be on 1st Jan. Any transaction made between the 22nd of the current month and the 20th of the next month must be paid by or before the 1st of the month after next.

34. How to check information about the late payment fees?

The information about the late payment fee can be found on the bill details page by following these steps:
1. Open your bill
2. Click on one of the products to view the transaction details
3. Click the > symbol in the order details section
4. Then click "Multi-Purpose Financing Agreement"
5. You will be directed to view the transaction details and information about the late payment fee.
If you do not pay the bill and the associated late fee, your account will be frozen, which will prevent you from using PayLater to make payments on TikTok Shop.
To reactivate your PayLater account, please pay your bill and the late fee as soon as possible. If you are experiencing financial difficulties that prevent you from paying your bill, please contact us.