Thailand Platform Shipping Fee Instruction

• From 1 April 2025, the shipping fee will also be charged based on the actual pickup address recorded by the LSP.
• From 16 Feb 2025, the shipping fee will be calculated based on seller's declared actual weight but if LSP measured actual weight exceeds that of seller's declared weight, LSP's measurement will take precedence over settlement calculations.

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Pick up address and shipping fee calculation

To enhance the accuracy and transparency of shipping fee calculations, we are implementing an update to our settlement rules. This new rule will take effect from 1 April 2025 and will impact how pickup addresses are used in determining shipping fees. We suggest the seller to recheck the pickup address, this to ensure the accuracy of shipping fee calculation.
Old Calculation RulePreviously, the shipping fee paid by sellers to TikTok Shop was calculated based on the pickup address declared by the seller in the system.
New Calculation RuleMoving forward, the platform will determine shipping fees based on the actual pickup address recorded by the Logistics Service Provider (LSP) at the time of collection.

• For sellers: The platform will charge shipping fees based on the actual pickup address recorded by the LSP, ensuring alignment with actual logistics costs.
• For buyers: The shipping fee will still be based on the pickup address maintained by the seller in the system, which is the address visible to buyers when placing an order.

Note: As platform logistics service is provided by TikTok Shop to seller, when buyer pays shipping fee, this fee is paid to seller and seller then pays shipping fee to TikTok Shop. If seller chooses to cover shipping fees for the buyer, the seller will still have to pay the shipping fee to TikTok Shop."

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Weight calculation and shipping fee calculation

We are implementing adjustments to our settlement rules to ensure the accuracy of our shipping processes. This article explains the new rule, effective from 16 Feb 2025, and how it impacts you.
Old calculation ruleCurrently, the shipping fee paid by sellers to TikTok Shop has been calculated based on the actual weight of the package measured by logistics service providers (LSP).
New calculation ruleWe are revising the settlement rule to better incorporate sellers' input. Moving forward, the shipping fee will be calculated based on seller's declared actual weight.
However, if LSP measured actual weight exceeds that of seller's declared weight, LSP's measurement will take precedence over settlement calculations.
To minimize discrepancies, it is critical that sellers provide accurate Gross Weight for their products. Ensuring precise input will help avoid adjustments during the settlement process.

1. Input Data: You input the actual weight of your product after packaging when creating a product listing in Seller Center.
2. LSP Measurement: LSP measures the actual package weight during shipping.
3. Final Chargeable Weight: The system determines the final chargeable weight based on the higher of your input in Seller Center or LSP's measurement.

How does it affect you?For sellers : this means it is crucial to input accurate and correct product weight when creating product listings. If the weight you provide is lower than the actual weight measured by LSP, the higher LSP weight will be used, which could result in a higher shipping fee than anticipated. At the same time, ensuring the accuracy of your weight input can help maintain competitive shipping costs and avoid potential overcharges. This rule change underscores the importance of precision in product listings and helps maintain a fair and transparent shipping fee structure.

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Shipping fees rate card

The shipping fee rates may be updated from time to time by the platform. You can refer to the latest shipping rate card via TikTok Shop Academy.
Access to shipping rate cardTikTok Shop Academy -> Feature Guide -> Shipping -> Shipping Service -> Thailand Platform shipping Logistics Fee. You can also click here

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How to check the shipping fee bill

• Entrance: Seller center - Finance - Settled records - View Details

• Click View Details to jump to the order details of a single order.

• Note: Actual user interface and amount might be different.

How to submit shipping fees claim

Access to submit a claim: Submit Shipping Fees Claim Here

• Login into Seller Center, scroll down and click Help Center

• Click Ticket log

• Click Contact us

• You need to choose the correct ticket topic as follows and provide photos measuring the weight of the parcel instead of the goods.
• Topic: Finance-Fee-Shipping fee claim

• Details: Shipping fee issue

Note: If there were no photos taken before shipment, sellers can take photos of another packed item that is similar to the original item and submit them as proof.

• Measurement of weight：

FAQ

1. Why is the logistics fee paid by the seller different for orders with the same quantity of goods?

Since the packaging of every parcel for the same goods may be different, the actual shipping fee of the same goods may be different due to the different parcel weight.

2. Why do the actual shipping fees and estimated shipping fees not match?

The logistics service provider weighs the package of the actually received parcel. If the weight you enter for a product listing differs from the actual measurement of the parcel measured by logistics service provider, the actual shipping fees the seller paid will be different from the estimated shipping fees( based on the product information you entered).

3. Who will bear the logistics fee under the failed delivery scenario?

If logistics service provider fails to deliver the package to buyer, platform will bear the shipping fee, seller will not be charged.

4. How to fill in the correct weight the parcel to avoid being overcharged by the logistics service provider?

• Ensure the size and weight should be measured after packaging for logistics transportation. For example, the weight of clothing should be measured in their folded and packed status. Therefore, the seller needs to fill in the accurate weight data of the products after packing in the Product Creation Page or Product Management Page.
• Ensure that your actual pickup location matches the address you maintain in Seller Center.

5. How do I update my pickup address?

• To update your pickup address, navigate to My Account >> Account setting >> Warehouse setting
• If you ship from multiple warehouses, you should set it up using the Multi-warehouse (MWH) feature. For more details, refer to this article

6. What if the LSP records the wrong pickup address?

• If you believe that the LSP has incorrectly recorded your pickup address, you may file a claim with our customer service team. For step-by-step claim instructions, refer to this article.

7. How can I update product weight and dimensions?

• To update your product weight, navigate to the Manage Product page. For further details, refer to this article

8. What should I do if LSP measurements are incorrect?

• If you find that LSP's measurement is incorrect, you can file a claim with our customer service team. For detailed instructions on filing a claim, please refer to this article