Late Dispatch Rate (LDR)
09/11/2025
What is the Late Dispatch Rate (LDR)?
The Late Dispatch Rate (LDR) is the percentage of all orders (over a period of 7 calendar days) that are not updated to "Shipped" status within 23:59 of the next working day from the initial order date.
Starting 1 October 2025, Late Dispatch Deadlines will be modified. please read Order Fulfilment Timelines for more information.
❗ You should aim for an LDR of less than 4%. Where can I find my LDR?
You can find your LDR in the Shop Health section of the Seller Center.
What about Non-Working days and Public Holidays?
- A "working day" refers to any day from Monday to Saturday. Sunday and Public Holidays are considered non-working days.
What would happen if I do not meet the target above?
Enforcement actions may be taken depending on how high the number of late orders are. Order Volume Limits may be applied as follows:- LDR is ≥10% but <30% -> You will only be able to sell up to 90% of your average daily order volume
- LDR is ≥30% but <50% -> You will only be able to sell up to 70% of your average daily order volume
- LDR is ≥50% -> You will only be able to sell up to 50% of your average daily order volume
- LDR is ≥ 10% -> 2 Violation Points
- LDR is ≥ 10% and late-dispatched orders ≥ 50 -> 4 Violation Points
