TikTok Shop's Policy Quiz is a feature that aims to help you better understand our platform policies. If you have received a violation, you will get an opportunity to learn more about your violations and take quizzes to gain Account Health Rating (AHR) points.
Each type of policy violation may have its own quiz. For example, the quiz may be available for the following violations:
What are the benefits of completing the Policy Quiz?
Earn 5 AHR points when you receive a perfect score on the Policy Quiz linked to your specific violation.
Each quiz will be available for 60 calendar days from the date the violation ticket was first issued.
You will be able to gain a maximum of 5 AHR points every 60 calendar days for each specific type of violation.
Accessing the Policy Quiz
You can access the quiz in the Shop Health section in the Seller Center.
Go to your "Shop Health" page in the Seller Center
Click on "Quiz benefit"
Note: To view past quiz attempts and expired quizzes, click on "Your records"
You can also access the quiz through the received violation tickets
If the violation has a quiz, you will see a "View quiz" option to go to the quiz page
Taking the Policy Quiz
Click on "View policies" to watch a policy education video before attempting the quiz
Click on "Start quiz" once you are ready to take the quiz
Frequently Asked Questions (FAQ)
Who can take the Policy Quiz?
If they have received a quiz linked to a specific violation, all sellers can take the quiz and earn AHR points.
How many questions are in each quiz?
Each quiz will have 3 to 5 multiple-choice questions.
How many times can I take a quiz for each violation?
Each quiz will only be available once every 60 calendar days.
Does the quiz expire?
Yes. Each quiz will only be available from the date the violation ticket was first issued and will expire within 60 calendar days.
If I currently do not have any Violation left, will I still be able to earn points to offset any AHR points deduction I may receive in the future?
No. However, you may save the quiz and attempt it later for any AHR points deduction you receive in the future, as long as the quiz has not expired.
Can I raise an appeal and complete the quiz at the same time?
Yes. The outcome of an appeal and the quiz do not affect each other. If you pass a quiz, your total AHR points will increase by 5 points. If your appeal is successful, all penalties will be revoked.
My appeal application was successful and my penalty was revoked. Can I still attempt the quiz to increase my AHR points?
Yes. You may still attempt the policy quiz and increase your AHR points.
