Tiktok Shop Academy

Order Fulfilment Timelines

10/02/2025

Setting Up ShippingFulfillment Policy

Order Fulfilment Timelines (Effective 1 October 2025)

Note: New fulfillment timelines have been applied from 1 October 2025 onwards.
📢 Relaxation Period (up to 1 November 2025): To help you adjust to the new fulfillment requirements, we will be taking a more lenient approach to LDR and SFCR related violations during this period.

Orders created on a Working Day

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Orders created on a Non-working Day

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In order to provide customers with a positive experience on TikTok Shop, sellers are required to meet certain order fulfilment timelines. The following timelines apply to Standard Orders that are Shipped by TikTok. These timelines do not apply to Pre-Orders or orders that are Shipped by Sellers.

Late Dispatch Orders: When must my orders be handed over to Logistics Service Providers (LSPs)

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Note: If orders do not meet these timelines, your Late Dispatch Rate may be affected.
  • You may receive enforcement action if your Late Dispatch Rate (LDR) exceeds 15%. However, we will also lower the LDR violation points from the current to the new threshold below:
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Auto-Cancellation: When will my orders be cancelled by the platform?

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Note: If orders do not meet these timelines, your Seller-Fault Cancellation Rate may be affected.
  • Working day refers to any day from Monday to Friday.
  • Non-working day refers to any day that is a Sunday or a Public holiday.
Please click here to read our TikTok Shop Customer Order Shipping Guidelines.
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