TikTok Shop Policy Quiz

TikTok Shop strives to build a positive shopping environment which all users can have confidence in. Understanding platform policies is important for maintaining a trustworthy experience for users. As such, TikTok Shop is introducing our Policy Quiz feature to help sellers understand our policies along with their violations and give them an opportunity to reduce their accumulated Violation Points.
The TikTok Shop Policy Quiz is not intended to be a replacement for the TikTok Shop Merchant Terms of Service and all other relevant TikTok Shop policies. Please ensure that you read, understand and adhere to all relevant TikTok Shop policies. In the event of any conflict in the content of the TikTok Shop Policy Quiz and any TikTok Shop policies, the TikTok Shop policies shall prevail.

What is the Policy Quiz?

TikTok Shop's Policy Quiz is a feature that aims to help sellers better understand our platform policies. Sellers who have accumulated Violation Points will get an opportunity to learn more about their violations, take quizzes to reduce their total Violation Points.

• Each policy violation has its own specific quiz. You can check if there is a quiz for a particular violation by navigating the Seller Center as follows: Seller Center > Shop Health > Quiz Benefit.
• For full marks on each quiz, 2 points will be deducted from your current Violation Points.
• Each quiz will be available for 60 calendar days from the date the violation ticket was first issued.
• You will be able to offset a maximum of 2 Violation Points every 60 calendar days for each specific type of violation.

Taking the Policy Quiz

You can access the quiz in the Shop Health section in the Seller Center.

Frequently Asked Questions (FAQ)

1. Who can take the Policy Quiz?
   1. All sellers who have received Violation Points can take the quiz to reduce their accumulated points.
2. How many questions are in each quiz?
   1. Each quiz will have 3 to 5 multiple-choice questions.
3. How many times can I take a quiz for each violation?
   1. Each quiz will only be available once every 60 calendar days.
4. Does the quiz expire?
   1. Yes. Each quiz will only be available from the date the violation ticket was first issued and will expire within 60 calendar days.
5. If I currently do not have any Violation Points left, will I still be able to earn points to offset any Violation Points I may accumulate in the future?
   1. No. However, you may save the quiz and attempt it later for any Violation Points you accumulate in the future, as long as the quiz has not expired.
6. Can I raise an appeal and complete the quiz at the same time?
   1. Yes. The outcome of an appeal and the quiz do not affect each other. If you pass a quiz, your total Violation Points will be reduced by 2 points. If your appeal is successful, all penalties will be revoked.
7. My appeal application was successful and my penalty was revoked. Can I still attempt the quiz to reduce my Violation Points?
   1. Yes. You may still attempt the policy quiz and reduce any remaining Violation Points.